Returns, Refunds and Exchanges
Hush & Hush does not accept returns or exchanges for most items purchased directly through hushandhush.com. All requests for returns or exchanges for products purchased at an authorized Hush & Hush partner should be directed to the retail location where the products were originally purchased.
Hush & Hush does not accept returns on trial kits, samples or any items sold as final sale.
Requests for returns for damages or errors made in shipping or incorrect products must be called into our Customer Care department within 48 hours of receipt of shipment to obtain a return management authorization (RMA) or have your order corrected at 1.866.321.HUSH.
Customer Care hours of operation are Monday – Friday, 9:00 AM – 6:00 PM EST.
All return requests for qualified goods with a purchase date greater than 30 days of initial purchase may be returned if there is an expiration date of 1 year or more from the date of the RMA request. Returns for goods with a purchase date greater than 30 days will be subject to a restocking fee of 20% of the actual price paid for the products.
All shipping costs and charges associated with an approved RMA are the customer’s responsibility. Shipping and handling is not refunded nor will a credit be issued.
All returns must be sent to the attention of the RMA Department, with the RMA number written on the outside of the box and mailed to:
500 University Blvd., Suite 104
Jupiter, FL 33458